About Us

At Bendigo Travel & Cruise Centre we have almost 100 years of combined experience.

We are great believers in the phrase:

“People don’t care how much you know, until they know how much you care!”

Our team are highly knowledgeable and love what we do!

We know how to source the best deals for our clients holidays, and we share personal insights to enhance our clients next travel experience.

Not limited to the “normal” we specialise in individual itineraries and special group departures too. We also understand time constraints, budget needs and family holiday goals.

 Meet out highly experienced team! 

Staff Profiles

John Fitzpatrick

Born and raised in Bendigo and married with 2 teenage boys, I have been in travel since 1987.

Travel is my passion and I bring 8 years of Airline reservations experience with Ansett before moving in to retail travel here in Bendigo.

I have travelled many times throughout Europe, America, New Zealand, Malaysia, Thailand, Vietnam and Singapore. I have also enjoyed visiting exotic destinations such as the Maldives, India, Mauritius and Cambodia as well as Africa and Egypt.

I love exploring the world and heading off to new places. Even more, I enjoy helping people plan their perfect holiday and give them the benefit of my own experiences.

Janelle Crouch

I wanted to be a travel agent from the mere age of 15 when I did a week's work experience — and I have been with Bendigo Travel & Cruise Centre since their early days by joining them in January 1995. First as Traveland then Jetset and now under our new trading name.

I love taking someone's ideas and making them a reality! From a wishlist of cities, to a full itinerary that runs smoothly. I really enjoy the fact that my repeat clients often just drop in to see me because they are in town.

Being a travel agent is more than a job to me — it's a passion!

Michelle Barbarino

Originally from Australia, Michelle lived in England for almost 25 years before returning to her home in 2003.

Loving all things travel Michelle is slowly ticking off an extremely long “bucket” list of places that she wants to see!

So far Michelle’s favourite destination has been New York, not only did the sights, sounds and smell capture her heart but she also loved the architecture of the so called “concrete jungle”. Which New York is far from!

Having worked in the service industry since she was 14 and with seven year’s experience in the domestic travel market of England with English Country Cottages, her passion and understanding of client’s needs and requirements when it comes to holidays, no matter what the budget, has been proven time and again!

Michelle is dedicated to providing the best service and nothing less!

Kerrie Henkel

Kerrie's love of travel began 27 years ago when she left Australia with her backpack for an unforgettable year travelling through The America's, Europe and Asia.


On her return, finding herself addicted to travel, she began the start of her travel career. After initially working in Bendigo for ten years, Kerrie moved to Mildura and began working for another travel agency.


Twelve years on, Kerrie has returned to Bendigo joining John, Janelle and Michelle at Bendigo Travel and Cruise.


Kerrie has travelled quite extensively throughout Europe, the Middle East, the U.K., Canada, North and South America, Mexico, Asia, Africa the South Pacific,  New Zealand and Australia.


Kerrie loves helping her clients plan their perfect holidays and adventures. Whether it be a nice relaxing stay on a beautiful beach, or taking a trek on the Inca trail, Kerrie enjoys the challenge of finding the perfect hotel, the best connecting flights and the ideal sightseeing tour at the most affordable prices for all of her clients.